Frequently Asked Questions

Everything you need to know about your Kirstin Ash experience.

What materials are used in Kirstin Ash jewelry?

Our pieces are crafted from high-quality materials, including 18k gold vermeil, 18k gold plating, and 925 sterling silver. We also incorporate ethically sourced gemstones and freshwater pearls.

How should I care for my jewelry?

To maintain the brilliance of your pieces, we recommend avoiding contact with perfumes, lotions, and water. Store your jewelry in its original pouch and gently clean it with a soft, lint-free cloth after wear.

What is your return policy?

We offer a 30-day return policy for most items in their original, unworn condition. Please note that for hygiene reasons, earrings cannot be returned unless faulty.

Do you offer international shipping?

Yes, we ship worldwide. Delivery times and costs vary depending on your location, but all orders are tracked for your peace of mind.

Is there a warranty on my purchase?

Every Kirstin Ash piece comes with a 6-month warranty covering manufacturing defects. This does not cover general wear and tear, accidental damage, or improper care.

Can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link so you can follow your package's journey.