Returns & Exchanges

We want you to love your Kirstin Ash pieces, which is why we offer a 30-day return window for all full-priced items. Please ensure your jewelry is in its original condition and packaging to be eligible for a refund or store credit.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare Your Package

Securely pack your jewelry in its original Kirstin Ash pouch and box to prevent damage during transit.

3

Attach Shipping Label

Download and print your prepaid shipping label from the portal and affix it clearly to the outside of your parcel.

4

Drop Off and Track

Hand your package to the designated carrier and keep your tracking receipt; your refund will be processed once our team inspects the items.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing